1. Information We Collect

We may collect information about you in a variety of ways, including:

A. Personal Information You Provide

When you:

• Place an order

• Request a quote

• Contact us through forms, email, or phone

• Sign up for marketing emails

  We may collect:

• Name

• Email address

• Phone number

• Billing address

• Delivery address

• Payment information (processed securely by third-party processors)

• Any other information voluntarily submitted through forms or communication

B. Automatically Collected Information

When you visit our Site, our systems and hosting platform (Squarespace) may automatically collect:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Referring URLs

• Cookies and tracking technologies

This information helps us improve website performance and user experience.

C. Payment Information

We do not store full credit card numbers. Payments are processed securely by third-party processors (e.g., Stripe, PayPal, Squarespace Payments), which use industry-standard encryption.

2. How We Use Your Information

We use collected information to:

• Process and fulfill orders

• Schedule deliveries

• Send order confirmations and updates

• Respond to inquiries and customer service requests

• Improve website functionality and content

• Send marketing communications (when opted in)

• Enhance security and detect fraudulent activity

• Comply with legal obligations

3. Sharing Your Information

We may share your information only as follows:

A. Service Providers

We may share information with trusted third-party companies that help us operate our business, such as:

• Payment processors

• Email marketing services

• Website hosting providers (Squarespace)

• Delivery and logistics partners

These companies are permitted to use your information only as necessary to provide services to us.

B. Legal Requirements

We may disclose information if required by law, such as:

• Responding to subpoenas

• Protecting our rights

• Complying with government requests

C. Business Transfers

If King Mulch is merged, sold, or reorganized, customer information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve site performance

• Personalize content

• Analyze traffic

• Store user preferences

You may disable cookies through your browser settings, but some features of the Site may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the Internet or storage system is completely secure. We cannot guarantee absolute security but strive to protect your information to the fullest extent.

6. Third-Party Links

Our Site may contain links to third-party websites not operated by King Mulch.
We are not responsible for the content or privacy practices of these external sites.

7. Email Marketing and Communications

If you subscribe to our email list, you may receive:

• Product updates

• Delivery announcements

• Promotions and seasonal alerts

You may unsubscribe at any time using the link provided in every email or by contacting us directly.

8. Children’s Privacy

Our Site is not directed to individuals under 13. We do not knowingly collect personal information from children. If we learn a child under 13 has provided personal information, we will delete it promptly.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, such as:

• Accessing your data

• Requesting corrections

• Requesting deletion

• Opting out of marketing communications

You may exercise these rights by contacting us at (336) 350-8262

10. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on this page with a revised “Effective Date.”

Your continued use of the Site after any changes signifies acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or your data, please contact us at (336) 350-8262.